PRIVACY POLICY

1. Information We Collect

We may collect:

• Name
• Email address
• Company name
• Phone number (if provided)
• Login credentials
• Usage data
• Chat inputs and app configuration data
• Billing details (processed via third-party payment providers)

We do not sell personal data.

2. Purpose of Processing

We process data to:

• Provide and operate Oobleck
• Create and manage user accounts
• Provide support
• Improve product performance
• Ensure security and fraud prevention
• Comply with legal obligations

3. How we process your personal data

We process personal data based on:

• Your consent
• Performance of a contract
• Legitimate uses permitted under law

You may withdraw consent at any time by contacting us.

4. Data Storage & Security

• Data is stored on secure cloud infrastructure.
• Industry-standard encryption and access controls are used.
• Access is restricted to authorized personnel only.
• While we implement safeguards, no system is 100% secure.

5. Data Sharing

We may share data with:

• Cloud infrastructure providers
• AI model providers (e.g., OpenAI, Anthropic)
• Payment processors
• Legal authorities when required

All vendors are bound by contractual confidentiality obligations.

6. Cross-Border Transfers

Your data may be transferred outside India, including to the United States, subject to lawful safeguards.

7. Your Rights (Under DPDP Act 2023)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Erase personal data
• Withdraw consent
• Nominate a representative

To exercise rights: hello@oobleck.ai

8. Data Retention

We retain data only as long as necessary to:

• Provide services
• Comply with legal requirements
• Resolve disputes

9. Grievance Officer (India Requirement)

As required under Indian law:

Grievance Officer:

Email: hello@oobleck.ai

Address: 2343, 17th Cross Rd, near Gayatri Temple, Vanganahalli, AJ Forte, HSR Layout, BANGLORE, Bengaluru, Karnataka 560102

We will respond within 14 days.

10. Changes to Policy

We may update this policy. Updates will be posted on this page.